The Casper Journal :: Casper's Community Newspaper

Question: There’s a lot of talk about online services. But what about people like me who don’t have Internet access?

Answer: Millions of Americans know how easy it is to use Social Security’s Web site to obtain services online. But did you know that you don’t need a computer or Internet access to get the ease and convenience of Social Security’s automated services? There are a number of things you can do right from the convenience of your home -— over the telephone —- at Social Security’s toll-free number, 1-800-772-1213.

Social Security’s automated telephone services allow you to take care of your Social Security business quickly, efficiently, easily and whenever it is convenient for you. The automated telephone services are available 24 hours a day, seven days a week.

Using our automated system, you can request Social Security booklets, pamphlets, publications and informational material, ask for a Social Security card application (SS-5) to be mailed to you, request an Earnings and Benefit Estimate Statement (SSA-7004) or even have a replacement Medicare card mailed to your address on record.

If you are already receiving benefits, you also can change your personal information over the phone using our automated services, such as your mailing address or direct deposit information. And if you plan to visit Social Security, you can ask for the location of the closest office using our automated phone service.

Although these automated services are easy to use and can be accessed around the clock, you still have the option to ask for a customer service representative during our normal business hours of 7 a.m. to 7 p.m., Monday through Friday.

Take advantage of Social Security’s automated services now by calling 1-800-772-1213. For more information about Social Security, you may call the number above, or visit our website at www.socialsecurity.gov.

(Public Affairs Specialist Mike Baksa may be reached at michael.baksa@ssa.gov)

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